LUBU · Legal

Terms of Service

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These terms apply to the LUBU app, the web platform for professionals and the software in the LUBU pods (together, “LUBU”), provided by LUBU Technologies, Inc., 621 Huntley Dr Unit A, West Hollywood, CA 90069, USA (“LUBU”, “we”). By creating an account or using LUBU you accept them. Our Privacy Policy explains how we handle your data.

1. What LUBU is

LUBU records how you walk and run with sensor pods worn in your shoes, and computes measures such as cadence, stride length, stance time and left-right balance. Professionals you connect to, such as clinics, coaches and teams, can review your sessions.

LUBU is a sport and wellness tool, not a medical device. Its measures are not a diagnosis and do not replace the advice of a doctor or other health professional. Do not make decisions about your health based on LUBU alone. If you feel pain or unwell during an activity, stop.

2. Your account

  • You must be at least 16 to create your own account. A minor may use LUBU through a clinic or team, with the consent of a parent or guardian.
  • Keep your password to yourself. You are responsible for what happens with your account; if you think someone is using it without permission, tell us at once.
  • An account a clinic or team created for you is also governed by your agreement with them.
  • Give accurate information: some measures depend on your height and weight.

3. The pods and their software

  • LUBU works with LUBU pods. Use them as the instructions say, and do not open, modify or reverse-engineer them or their software.
  • We may offer pod software updates through the app. While an update runs, keep the pods charged and close to your phone.
  • Warranty, returns and withdrawal for the pods are governed by the sales terms of whoever sold them to you and, if you are a consumer, by the legal guarantee the law provides.

4. Your data and your sessions

  • Your sessions remain yours. You allow us to store and process them to provide LUBU to you and to the professionals you share them with.
  • You choose which clinics, coaches and teams you connect to, and you can disconnect at any time.
  • You can delete your account in the app at any time; your sessions are then deleted as described in the Privacy Policy.

5. Acceptable use

Do not: use someone else’s account or pods without permission; try to access data that is not yours; interfere with or overload our systems; copy, resell or reverse-engineer LUBU; use LUBU in breach of the law.

6. Professionals

Clinics, coaches and teams that use LUBU with patients or athletes do so under their own professional responsibility and their contract with LUBU and the data processing terms below. In particular they must:

  • inform their patients or athletes and have a valid legal basis to process their data, including consent where needed;
  • keep the credentials of the accounts they create safe and hand them only to the person concerned;
  • use LUBU’s measures to support their professional judgement, not to replace it.

LUBU is not a party to the relationship between a professional and their patients or athletes. Fees for professionals are set in their contract with LUBU.

Data processed on behalf of professionals. For the data of patients and athletes that a professional manages with LUBU, the professional is the controller and LUBU is the processor (Article 28 GDPR). This paragraph is the data processing agreement between us, unless we sign a different one. LUBU:

  • processes the data only to provide LUBU and on the professional’s instructions, which are these terms and the choices made in the platform;
  • lets only people bound by confidentiality process it, and protects it with the measures described in the Privacy Policy;
  • uses Amazon Web Services (Frankfurt) as sub-processor and gives notice before adding others, so the professional can object;
  • helps the professional answer data subjects’ requests and meet security and impact-assessment obligations;
  • reports any personal data breach affecting them without undue delay;
  • deletes the data at the end of the relationship, or returns it on request, unless the law requires otherwise;
  • provides on request the information needed to show compliance with these obligations.

7. Availability and changes to the service

We work to keep LUBU available and accurate, but we cannot promise it will always run without interruptions or errors. We may change or improve features. If we stop offering LUBU, we will tell you at least 30 days in advance so you can ask for a copy of your data.

8. Ending

You can stop using LUBU and delete your account at any time. We may suspend or close an account that breaks these terms, after telling you why, unless the law or the safety of others prevents it.

9. Liability

To the extent the law allows, LUBU is provided “as is” and we are not liable for indirect losses. Nothing in these terms limits liability that cannot be limited by law, such as for wilful misconduct, gross negligence, death or personal injury, or your rights as a consumer. Towards professionals, our total liability does not exceed the amounts paid to LUBU in the 12 months before the event.

10. App Store and Google Play

If you downloaded the app from the App Store or Google Play, these terms are between you and LUBU, not Apple or Google, who are not responsible for the app or its support. The standard terms of the store you downloaded it from also apply. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them.

11. Changes to these terms

We will tell you in the app at least 30 days before important changes apply. If you do not agree, you can delete your account before that date.

12. Governing law and courts

These terms are governed by Italian law. If you are a consumer, the courts where you live have jurisdiction and you keep the protection of the law of your country of residence. For professionals, the Court of Milan has exclusive jurisdiction.

13. Contact

support@lubu.ai · LUBU Technologies, Inc., 621 Huntley Dr Unit A, West Hollywood, CA 90069, USA