Delete your LUBU account

This page is for the app LUBU: Smart Insoles by LUBU Technologies, Inc., on the App Store and Google Play, and for the LUBU web platform at app.lubu.ai. You can delete your account and its data at any time, in the app or by writing to us.

Delete it in the app

• Open the LUBU app and sign in.
• On Home, tap the account icon at the top.
• Tap Delete account and confirm. Your account is deleted at once and you are signed out.

Ask us to delete it

If you can no longer open the app, write to privacy@lubu.ai with the subject "Delete my LUBU account", from the email address of your account. If a clinic or team created your account with a username, tell us your username and the name of the clinic or team. We may ask you to confirm the request, and we complete it within one month, usually much sooner. Professional accounts (clinicians, coaches) are deleted this way.

To delete only some of your data, for example one session, without deleting your account, write to the same address.

What is deleted

• your sessions, their results and the raw recordings from the pods;
• your connections to clinics, coaches and teams;
• your name, contact details, password and body profile (date of birth, sex, height, weight, shoe size, dominant foot).

What is kept, and for how long

• an anonymous record that an account existed and was deleted;
• copies in our backups, until they expire: database after 7 days, previous file versions after 30 days;
• security records (sign-ins, IP address, time): 12 months;
• server technical logs: 30 days;
• pod technical data, which carries no name: 12 months.

More details are in our Privacy Policy.